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Job Title: Lead Engineer -Electro-Mechanical
Location: Texas, Austin
Discipline: electro-mech
Reference: RPPC1468
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Description: Senior/ electro-mechanical /lead on complex system problems/ semiconductor/
process or software/
RPPC1468
Lead Engineer-Customer Service
Austin, TX
Troubleshoots key technical issues at the component level.
Uses routine process data and on site data logging functions to diagnose
system downs.
Diagnoses and resolves hardware and software issues.
May resolve sustaining process issues with assistance or on very well
characterized tools.
Performs complex retrofits.
May occasionally organize and lead retrofit activities.
Ensures the correct revs of procedures and schematics.
Identifies and corrects procedural issues.
Applies global best practices to solve problems for their customer.
Occasionally contributes to global best practices.
Creates methodologies and procedures as necessary.
Participates in patent processes/discussions and documents IP as
appropriate.
Anticipates and responds to fab issues including communicating with CE's in
other locations.
Drives corrective processes through key stakeholders (PBG, Customer Spec
owners, ECO owners, GPS, etc.) or escalates as appropriate.
Communicates findings to others and provides suggestions to improve
checklists and procedures.
Participates in customer meetings and escalations.
Within assigned scope, assist management in operation of site service
business.
Assists company's field management in establishing and achieving
objectives for assigned accounts.
Keeps field management informed on customer perception of system
performance.
Takes initiative to avoid and resolve customer problems.
May occasionally initiate projects to drive down costs or increase uptime.
Provides technical guidance to less experienced CE's on complex system
problems including sustaining process issues.
Instructs customers in the operation and maintenance of system.
Follows all checklists and procedures, including safety.
Travel required to provide expertise where needed.
Includes shift work and on-call status.
Performs startups through Tier III including process qualifications with
assistance.
Understands all qualifications performed on tool and verifies operational
quality (process qualification) of systems equipment including ability to
use customer's metrology equipment.
Plans for and completes all levels of preventative and corrective
maintenance within timelines.
Diagnose and recommends solutions for complex system downs.
Uses process data to diagnose hardware problems.
Resolves some sustaining process issues on well characterized tools.
Qualifications: Minimum Qualifications
Demonstrated capabilities to successfully manage problem accounts and assure
good customer relations through developed communication skills
Demonstrated capabilities to provide technical leadership
Demonstrated capability to deliver high levels of customer satisfaction
Strong customer communication skills
Must be willing and able to travel, both between regions and
internationally.
Flexibility to work on shifts/overtime/stand-by/on-call/holidays when
required.
ASEET and 7-10 years electro-mechanical experience or equivalent, OR BSEET
and 5-7 years electro-mechanical experience or equivalent .
At least 4 years experience in the semiconductor industry with at least 1
year previous experience on Applied Materials' equipment.
Process and/or software experience on related semiconductor equipment.
Requires possession of a current driver's license and passport.
Apply to: Click Here
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